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At 99casino, we collect only what we need to run your account and process transactions through payment methods like bKash and Nagad. This policy tells you exactly what we collect, why we keep it, and what choices you have — access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the credentials you choose. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we record the transaction reference and amount so your account wallet stays accurate and disputes can be resolved. We do not store full payment credentials; those stay within the payment provider's own systems. We also collect device and session data — browser type, IP address, and pages visited — so we can keep your account secure and understand how the platform is being used. This is standard practice for any platform handling real-money account activity. Cookie data is collected to maintain your session state; you can manage cookie preferences through your browser settings. We retain your account records for as long as your account remains open and for a period after closure to meet any applicable obligations. If you close your account, you can request details of what we retain by writing to our support team. Data access, correction requests, and deletion queries are all handled through the contact routes listed on this page. Use of this platform depends on local law and eligibility in your region.
Transaction references from bKash deposits and withdrawals are logged against your account wallet. We do not store your bKash PIN or full wallet credentials — those remain secured within bKash's own systems.
Nagad transfers are recorded by reference number and amount. Your account ledger reflects each confirmed Nagad transaction so you can cross-check it against your own Nagad statement at any time.
Rocket payment records follow the same pattern: reference and amount only. We never hold your mobile wallet credentials on our servers, and each transaction confirmation comes from the wallet provider directly.
This policy applies to every interaction you have with 99casino through our site at 99casino. It covers the data collected during account creation, in-session activity, and payment processing. It does not extend to third-party services you access through links on our site — those services operate under their own privacy terms. Availability and applicable obligations depend on your local law and the region in which you access the platform.
Data collected when you register, log in, or update your profile falls under this policy. This includes your registered contact details and any identity information submitted for account verification purposes.
Payment activity processed through your account wallet — including bKash, Nagad and Rocket transfers — is recorded and governed by this policy. Payment credential security sits with the respective wallet provider.
Session and browsing data collected while you navigate the lobby, browse game categories, or read published terms is covered here. This data helps us maintain session continuity and platform security.
Game studios such as JDB, Habanero, Pragmatic Play, PlayStar, and Joker operate their own data practices for game-side telemetry. Their privacy terms are separate from ours and are not governed by this policy.
You have practical options available to you under this policy, and we want those to be straightforward to use. If you want to see what account data we hold, send a written request to our support team through the contact routes listed below. We will confirm receipt and respond with the relevant details within a reasonable period. If any account detail is incorrect — your registered contact number, email address, or wallet reference — you can update it directly from your account settings page. For changes that require identity verification, follow the steps shown in your account dashboard; the fields and instructions are visible there once you are signed in. If you believe we are holding data that should be removed, or if you want to close your account and understand what is retained afterwards, raise that question through our published support channel. We do not delete records that are required for transaction dispute purposes, but we will explain exactly what is kept and for how long. Eligibility for specific data rights may depend on applicable law in your region.
Submit a written request via our support contact. We confirm receipt and provide the relevant account data details in response, within a reasonable timeframe.
Update most details directly from your signed-in account settings. Fields that require identity verification show the steps inline — follow the instructions displayed in your dashboard.
If something in this policy is unclear, or you want to understand a specific data practice, send your question through the published support route and we will respond with a clear explanation.
Close your account through the account settings or by contacting support directly. After closure we retain only what is required for legitimate record-keeping, and we will tell you what that includes.
If you have a question about how we handle your data, want to exercise one of the rights described above, or need to flag a concern, use the contact routes published on the site. We do not list operating hours we cannot verify, so check the support page at 99casino for current availability. Always include your registered account email when you write to us so we can locate your record without delay.
The live chat widget is accessible from the support section of 99casino. Use it to ask privacy questions or to initiate a data review request. Have your registered account details ready.
Send a written data request or privacy question to the email address published on the support page. Include your account email address and a clear description of your request so we can handle it without follow-up delays.
The account help section at 99casino covers common privacy and data questions with step-by-step paths. Check there first — many correction and access steps can be completed without contacting support directly.
We handle your information with the same care we apply to your payment activity. Data is stored on secured servers, access is limited to the systems that need it to run your account, and we do not sell your information to third parties. Cookies used on the platform serve session management and security purposes; you can adjust cookie behaviour in your browser at any time. We review our data practices on an ongoing basis and update this policy when our approach changes — the current version is always published at 99casino/privacy-policy/.
Account and transaction data is held on secured servers. We limit internal access to what each operational function requires and do not share your personal details with third parties for marketing purposes.
We use cookies to keep your session active and to detect unusual account activity. Adjust or disable cookies through your browser settings; note that some platform functions rely on session cookies to work correctly.
We keep your records while your account is open. After closure, we retain transaction history for a period required by applicable obligations, then remove personal details that are no longer necessary to hold.
When this policy changes, the updated version is published at 99casino/privacy-policy/ with the revision date visible at the top of the page. Continuing to use the platform after an update means you have read the current version.
These are the questions we receive most often about this privacy policy. If your question is not covered here, send it through the support contact listed above and we will respond with a specific answer.
We collect your name, contact details, and the credentials you submit during registration. If you complete identity verification, those documents are also recorded. We do not collect payment credentials such as your bKash PIN — those stay within the wallet provider's own system.
We record the transaction reference number and amount for each bKash or Nagad transfer linked to your account wallet. Full wallet credentials are never stored on our servers. You can view your transaction history from the account section once you are signed in.
You can request data removal by contacting support through the published route. We will explain what can be deleted and what must be retained for transaction record purposes. Eligibility for deletion rights depends on applicable law in your region.
Game studios receive only what is required to run game sessions — typically a session token, not your personal account details. Studios such as JDB, Habanero and Pragmatic Play operate their own data practices for game-side activity, separate from this policy.
Open your account settings page while signed in and update the relevant field directly. For changes that need identity verification, follow the steps shown on screen. If a field is locked, contact support through live chat or email and we will guide you through the correction process.
The updated policy is published at 99casino/privacy-policy/ whenever we make a change, with the revision date shown at the top of the page. We recommend checking back periodically. Continued use of the platform after a published update indicates you have read the current version.